The more precise the report, the faster the fix. Helpful details:

• ›What you did, step by step
• ›What you expected and what happened instead, with the exact wording of any error message
• ›The archive: format, rough size, whether it is encrypted or split into parts
• ›Details about your Mac: Archydes › About Archydes, Technical tab, Copy Details button, then paste them into the description

Please don’t attach archives with confidential content. If we need the file, we’ll ask.